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Accessing Norfolk Libraries

Updated: Oct 15, 2020

Accessing Norfolk Libraries

45 of Norfolk’s 47 libraries have now reopened! Information about branch opening times can be found by clicking the relevant branch from this page on the libraries website (click link)

When you come in, you will notice that things are slightly different and this is because we are following the Government guidelines to ensure that we are COVID safe.

The library has limited capacity for customers allowed in to make sure we can maintain social distance. This also means you may be asked to queue outside before we can allow you in.

We are taking test and trace details on entry and we have a QR code on display outside if you would rather use that. You will be asked to wear your face covering and sanitise your hands on entry and then follow the one way system inside. All our staff are wearing masks and are frequently washing and sanitising their hands too.

When books are returned, we are quarantining them for 72 hours so that they are safe for our customers to borrow. All of our touch points and self-service machines are kept clean throughout the day.

What can I borrow?

For children, we have a limited amount of stock available for browsing. We also have a wide selection of “Grab and Go” bags, which are ready packed with our best stock for you to be able to take away and enjoy; why not try a couple?

For adults, we’ll shortly be introducing grab and go bags as well as having stock available for browsing. You can still borrow DVDs and audio books too.

We’re keeping borrowing limits to 20 books for everyone!

Is your child waiting for the latest bestseller? Chapter books can be reserved online and reservations are free for children. Just browse our catalogue to place your reservation. Lots of great new books are being published in the coming weeks and months, and we’re still buying just as much as usual – please come and borrow it! You can visit the Norfolk Libraries catalogue here (click link)

I’m not a member yet, how can I join?

The easiest way to join is online. Just use this link to receive your card in the post (your details will also be emailed to you to allow immediate access to our online services: (click here)

What about events?

We are not able to offer events and activities in the library at the moment, but we have lots happening online: check out our what’s on page to see what we’re offering (click link).

There’s also our Facebook page for Children and Families, with lots of useful information too:

You’ll find author events, story times, bounce and rhyme time, Lego club and storywriters club as well as book recommendations and links to our newest stock.

How about eBooks?

If you haven’t given it a try, why not take a look at our eBook library?  Download the Libby app to get started, and log in with your library card and PIN number.

Our eBooks include picture story books, early readers and longer stories as well as audio books for all ages. It’s free and you’ll never get overdue charges.

Can’t find a book in our ebook library? Search for a title at and if it’s available you can request that we buy it. If you need any help with using our ebooks, please email and we’ll be in touch to help.

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